You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team immediately after placing your order. We process cancellations within 24 hours of receiving your request. Your refund will be issued to the original payment method and may take 5-7 business days to appear in your account, depending on your financial institution.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt. Please note that certain items, such as personalized products or perishable goods, are not eligible for returns unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once we receive your returned item, our quality control team will inspect it to verify that it meets our return policy requirements. Upon approval, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
Please note that shipping charges are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after the discount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions may require additional processing time. If you still have not received your refund after this period, please contact us with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it promptly.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method. We will communicate all available options to you if this situation arises.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: beautyassist
Address: 2380 Burke Street, Boston, MA
E-Mail: [email protected]
Phone: +1857-249-6541
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 hours.
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