At GlowMuse Beauty, we take pride in delivering your carefully curated beauty essentials with care and efficiency. Whether you're stocking up on skincare must-haves, vibrant color cosmetics, or precision tools, our team ensures every order is processed with meticulous attention. Orders are typically packed within 1-2 business days after payment confirmation, followed by swift handover to our trusted logistics partners. We prioritize eco-friendly packaging to protect your purchases while minimizing environmental impact.

Processing times may vary slightly during promotional periods or holidays, but most orders begin their journey within 48 hours. Domestic deliveries generally reach you within 5-7 business days after dispatch, while international shipments require 10-15 business days depending on destination and customs clearance. Note that remote locations or unforeseen circumstances (e.g., extreme weather) may occasionally extend these estimates. Rest assured, we continuously monitor carrier performance to maintain reliability.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60
Free Shipping (10-15 Business Days): Applies automatically to orders of $60+

Seasonal promotions may include temporary free shipping thresholds – check our homepage banners for updates. Note that expedited shipping options are currently unavailable to ensure consistent service quality across all orders.

Currently serving 30+ countries across North America, Europe, and select Asian markets. We cannot ship to PO boxes, military bases (APO/FPO), or the following regions: Crimea, Cuba, Iran, North Korea, Syria, and certain restricted territories. During checkout, our system automatically validates your address against carrier restrictions. For questions about future expansion to your region, please contact our support team.

Within 24 hours of dispatch, you'll receive a shipping confirmation email containing:

- Your unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery window

Pro tip: Create a free account during checkout to access centralized order history with real-time status updates. Mobile carrier apps often provide more detailed location tracking than web interfaces.

While 98% of deliveries arrive on time, we understand the frustration when exceptions occur. If your tracking shows no movement for 7+ business days or the delivery date has passed:

1. Check carrier's website for service alerts
2. Contact your local post office (for last-mile delivery issues)
3. Email [email protected] with:
  - Order number
  - Screenshot of tracking details

We'll initiate a trace investigation and keep you updated every 48 hours until resolution. Eligible cases may qualify for reshipment or store credit after 15 business days of no resolution.

International customers are responsible for any customs fees, taxes, or import duties imposed by their country. These charges are separate from your order total and typically collected upon delivery. While we cannot predict these fees, you may estimate them using your government's trade calculator (common terms: "DDU" - Delivered Duty Unpaid). For EU/UK shipments, VAT is usually calculated during checkout. Refused shipments due to unpaid duties will incur return processing fees deducted from any refund.